Returns & Exchanges

We hope you love your GROSHAZ pieces. If something isn't quite right, we're here to help.

Returns

Changed your mind or ordered the wrong size or colour? We accept eligible returns requested within 14 days of delivery for an exchange or store credit only.

To be eligible for a change-of-mind return, items must be:

Unworn, unwashed and unused, except for trying on.
In their original condition with all tags attached.
Free from stains, odours, alterations and damage.

Please note: We do not offer refunds for change-of-mind purchases.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged or incorrectly supplied, please contact us at hello@groshaz.com.au with your order details and, where possible, photographs of the issue.

We will review your concern and provide an appropriate solution, including a refund or replacement where required under Australian Consumer Law.

Exchanges & Store Credit

Exchanges are subject to stock availability.

If your preferred size or style is unavailable, we may offer store credit for an eligible change-of-mind return.

Any applicable store credit conditions will be provided when the credit is issued, in accordance with Australian law.

How to Request a Return

For change-of-mind returns, email hello@groshaz.com.au within 14 days of receiving your order, including your order number and reason for return.

Once your request has been reviewed, we will provide return instructions.

Customers are responsible for shipping costs associated with change-of-mind returns. Original shipping charges are non-refundable for change-of-mind returns.

Returned items will be inspected before an exchange or store credit is issued.

For faulty, damaged or incorrectly supplied items, we will cover reasonable return shipping costs where required by Australian Consumer Law.